Why won’t my apps work on my Sony smart TV?

Answered by Jarrod Smith

There can be several reasons why apps on your Sony Bravia TV may not be working. In order to troubleshoot and resolve the issue, you can try the following steps:

1. Restart your TV: Sometimes, simply restarting your TV can solve minor software glitches that may be causing the apps to not load properly. To restart your TV, you can either use the remote control to select the restart option from the settings menu or unplug the TV from the power source, wait for a few seconds, and then plug it back in.

2. Power-cycle the device: If restarting the TV doesn’t work, you can try power-cycling the device. This involves turning off the TV, unplugging it from the power source, and pressing the power button on the TV for a few seconds to discharge any remaining power. After that, plug the TV back in and turn it on. This can help clear temporary cache or memory issues that might be affecting the app’s functionality.

3. Uninstall and reinstall the app: If a specific app is not working, you can try uninstalling it and then reinstalling it. To do this, go to the app list on your Sony Bravia TV, find the problematic app, select it, and choose the uninstall option. Once the app is uninstalled, you can go to the app store on your TV and download and install the latest version of the app. This can fix any issues with the app itself or its installation.

4. Check for software updates: It’s important to ensure that your Sony Bravia TV’s software is up to date. New software updates often include bug fixes and improvements that can resolve app-related issues. You can check for updates by going to the settings menu on your TV, selecting the software update option, and following the on-screen instructions to download and install any available updates.

5. Factory reset your TV: If none of the above steps work, you can try performing a factory reset on your Sony Bravia TV. This will revert the TV back to its original settings and remove any customizations or settings that might be causing conflicts. However, keep in mind that a factory reset will also erase all your personal data and settings, so make sure to back up any important data before proceeding. To perform a factory reset, go to the settings menu, select the storage & reset option, and choose the factory data reset option. Follow the on-screen instructions to complete the process.

If you have tried all the above steps and your apps still won’t work on your Sony smart TV, it may be a good idea to contact Sony customer support for further assistance. They can provide additional troubleshooting steps or guide you through the process of getting your TV repaired or replaced if necessary.

There are several potential solutions to try if your apps are not working on your Sony Bravia TV. Restarting the TV, power-cycling the device, uninstalling and reinstalling the app, checking for software updates, and performing a factory reset are all possible steps to help resolve the issue. If all else fails, reaching out to Sony customer support is recommended.