There could be several reasons why your Apple Watch is not allowing you to swipe up or down when locked. Let’s explore some possible causes and solutions:
1. Software Glitch: Sometimes, a software glitch or bug can cause the touch screen to become unresponsive. In such cases, a simple restart can often resolve the issue. To restart your Apple Watch, press and hold the side button until the power off slider appears. Then, drag the slider to power off your watch. Wait a few seconds, and then press and hold the side button again until the Apple logo appears.
2. Low Battery: If your Apple Watch has a low battery, it may not respond properly to touch gestures. Ensure that your watch has enough battery power by placing it on its charger for a while. If the battery is critically low, it may take a few minutes to turn on after connecting to the charger.
3. Water Damage: If your Apple Watch has come into contact with water or any other liquid, it may cause the touch screen to become unresponsive. In this case, it’s important to dry the watch thoroughly and allow it to air dry for a few hours before attempting to use it again. If the issue persists, you may need to contact Apple Support or visit an authorized service provider.
4. Physical Obstruction: Sometimes, a physical obstruction like dirt, dust, or debris can hinder the touch screen’s functionality. Gently clean the screen with a soft, lint-free cloth to remove any dirt or smudges. Avoid using abrasive materials or excessive force, as this could damage the screen.
5. Software Update: If your Apple Watch is running an outdated software version, it may cause unexpected behavior or unresponsiveness. Ensure that your watch is up to date by going to the Watch app on your paired iPhone, selecting General, and then selecting Software Update. If an update is available, follow the on-screen instructions to install it.
6. Hardware Issue: In rare cases, a hardware issue may be causing the unresponsiveness of your Apple Watch. If none of the above solutions work, it’s advisable to contact Apple Support or visit an authorized service provider to diagnose and fix the problem.
Remember, these are general troubleshooting steps, and the actual cause may vary depending on your specific situation. It’s always a good idea to consult Apple’s official support channels or seek professional assistance if the problem persists.