Why isn’t my iPhone ringing when I get a call?

Answered by Jarrod Smith

There could be several reasons why your iPhone is not ringing when you receive a call. Here are some possible explanations and troubleshooting steps you can try:

1. Check the Ringer and Alerts volume: Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. This will ensure that the volume is not set too low or muted. If you don’t hear any sound, or if the speaker button on the Ringer and Alerts slider is dimmed, it could indicate a problem with your speaker. In such cases, your device may need service.

2. Check the silent mode switch or Do Not Disturb settings: On the side of your iPhone, there is a physical silent mode switch. Make sure it is not turned on, as this will silence all incoming calls and notifications. Additionally, check if Do Not Disturb is enabled. Swipe down from the top-right corner of the screen to access Control Center and look for the crescent moon icon. If it is highlighted in white, Do Not Disturb is turned on. Disable it by tapping the crescent moon icon.

3. Ensure that your iPhone is not connected to a Bluetooth device: Sometimes, if your iPhone is connected to a Bluetooth device such as headphones or a speaker, the audio may be routed to the connected device instead of the iPhone’s speaker. Check if your iPhone is connected to any Bluetooth devices and disconnect them to see if the issue is resolved.

4. Restart your iPhone: A simple restart can often resolve minor software glitches and restore normal functionality. Press and hold the power button until the “slide to power off” slider appears. Slide it to power off, then press and hold the power button again until the Apple logo appears.

5. Update your iPhone’s software: Outdated software can sometimes cause unexpected issues. Make sure your iPhone is running the latest version of iOS by going to Settings > General > Software Update. If an update is available, follow the on-screen instructions to download and install it.

6. Reset all settings: If none of the above steps work, you can try resetting all settings on your iPhone. This will not erase your data, but it will reset all settings to their factory defaults. Go to Settings > General > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your personalized settings afterward.

If none of these troubleshooting steps resolve the issue, it’s possible that there may be a hardware problem with your iPhone’s speaker. In such cases, it’s recommended to contact Apple Support or visit an authorized service provider for further assistance.