Why is my Vivint doorbell yellow?

Answered by Jarrod Smith

The yellow light on your Vivint doorbell indicates that the camera is no longer connected. This could be due to various reasons, such as a loss of power or a problem with the Wi-Fi connection. When the camera is not connected, you will not be able to access live video footage or receive notifications on your smartphone.

To troubleshoot the issue, you can try the following steps:

1. Check the power source: Ensure that the doorbell is receiving power. If it is battery-powered, make sure the batteries are properly inserted and charged. If it is hardwired, check the wiring connections to ensure they are secure.

2. Check the Wi-Fi connection: Verify that your Wi-Fi network is functioning properly. You can try connecting other devices to the same network to see if they have internet access. If your Wi-Fi signal is weak in the area where the doorbell is installed, you may need to consider installing a Wi-Fi extender or relocating your router.

3. Restart the doorbell: Sometimes, a simple reboot can resolve connectivity issues. To restart your Vivint doorbell, you can either power it off and then back on, or follow the manufacturer’s instructions for a specific reboot process.

4. Reset the doorbell: If the previous steps did not solve the problem, you can try resetting the doorbell to its factory settings. This will erase all your customized settings, so be prepared to set it up again from scratch. Refer to the user manual or contact Vivint customer support for instructions on how to perform a reset.

5. Contact Vivint support: If you have tried all the troubleshooting steps and the yellow light persists, it may be necessary to reach out to Vivint customer support for further assistance. They have trained technicians who can help diagnose the issue and provide further guidance.

It is worth noting that the specific troubleshooting steps may vary depending on the model of your Vivint doorbell. Therefore, it is always recommended to refer to the user manual or contact the manufacturer for detailed instructions tailored to your specific device.

In my personal experience, I have encountered similar issues with my own doorbell camera. In one instance, the yellow light appeared because the power source had been accidentally unplugged. Once I reconnected the power, the issue was resolved. In another instance, the Wi-Fi signal in the area was weak, and I had to install a Wi-Fi extender to improve connectivity. These experiences highlight the importance of checking both the power source and Wi-Fi connection when troubleshooting a doorbell camera.

A yellow light on your Vivint doorbell indicates a loss of connection. By following the troubleshooting steps outlined above, you can hopefully resolve the issue and restore the camera’s functionality.