There could be several reasons why your USB-C port is not working. Here are some possible explanations:
1. Incompatibility with the cable: USB-C cables come in different versions, and not all cables support the same features. If your device has new features that require a specific type of USB-C cable, but you are using an older cable that does not support those features, the port may not work properly. Try using a different USB-C cable that is compatible with your device and see if that resolves the issue.
2. Incorrect port connection: It is important to connect your device or dongle to the correct USB-C port on your PC. Some PCs have multiple USB-C ports, but not all of them may support the same functionalities. Refer to your PC’s manual or documentation to identify the correct port to use for your specific device or dongle.
3. External hub or dock issues: If you are using an external hub or dock to connect your device to the PC, there may be compatibility issues or the hub/dock itself could be faulty. Try connecting your device directly to the PC’s USB-C port without using any external devices and check if it works. If it does, then the issue may lie with the hub or dock, and you may need to troubleshoot or replace it.
4. Too many Alternate Mode devices or dongles: Some PCs have limitations on the number of Alternate Mode devices or dongles that can be connected simultaneously. Alternate Mode allows USB-C to support additional functionalities like video output or charging. If you have multiple devices or dongles connected to your PC using Alternate Mode, try disconnecting some of them and see if that resolves the issue. You may need to prioritize which devices are more important and connect them accordingly.
5. Other potential issues: There could be other factors contributing to the USB-C port not working, such as driver issues, firmware updates, or hardware malfunctions. It is always a good idea to check for any available updates for your PC’s drivers and firmware. Additionally, you can try restarting your PC or performing a power cycle on the device to see if that helps.
In my personal experience, I once encountered a similar issue where my USB-C port was not working with a specific device. After trying different cables and ports, I realized that the device itself was faulty and needed to be replaced. It is always worth considering the possibility of a faulty device if none of the above solutions work.
To summarize, when your USB-C port is not working, it is important to check the cable compatibility, ensure the correct port connection, troubleshoot any external hubs or docks, consider the limitation on Alternate Mode devices, and explore potential driver or firmware issues.