There can be several reasons why your RoboVac is not connecting. Here are some troubleshooting steps you can try to resolve the issue:
1. Check your Wi-Fi network: Make sure you are using a 2.4GHz Wi-Fi network while connecting your RoboVac. Most robotic vacuums, including the RoboVac, only support the 2.4GHz frequency. If you are using a dual-band router, ensure that you are connected to the 2.4GHz network.
2. Turn on airplane mode and enable Wi-Fi: To ensure a stable connection, you can try turning on airplane mode on your mobile device and then enable only the Wi-Fi connection. This can help avoid any interference from cellular data.
3. Check your location settings: The eufy Clean app requires location/GPS to be turned on for some devices. Make sure you have enabled location services on your mobile device. Additionally, go to your device’s settings and ensure that the precise location option is turned on.
4. Check the Wi-Fi signal strength: Weak Wi-Fi signal can cause connection issues. Move closer to your router and try reconnecting your RoboVac. If the signal strength is still weak, consider moving your router to a more central location in your home or using Wi-Fi range extenders to improve coverage.
5. Restart your RoboVac and mobile device: Sometimes, a simple restart can fix connectivity problems. Try turning off your RoboVac and mobile device, then turn them back on after a few seconds. Once they are both back on, attempt to connect again.
6. Reset your RoboVac: If none of the above steps work, you can try resetting your RoboVac to its factory settings. Refer to the user manual or the manufacturer’s website for instructions on how to perform a reset. After resetting, set up your RoboVac again and try connecting.
7. Contact customer support: If you have tried all the troubleshooting steps and your RoboVac still fails to connect, it is advisable to reach out to the manufacturer’s customer support. They will be able to provide further assistance and may have specific solutions for your model.
It’s worth noting that connectivity issues can sometimes be caused by factors beyond your control, such as server maintenance or temporary network outages. In such cases, it is best to wait and try connecting again later.
Remember, these steps are general guidelines, and the specific instructions may vary depending on the model of your RoboVac. Always refer to the user manual or contact customer support for model-specific troubleshooting steps.