Why is my ring doorbell notification delayed?

Answered by Robert Flynn

There can be several reasons why your Ring doorbell notifications are delayed. Let’s explore some possible solutions to address this issue.

1. Assign a static IP address: By assigning a static IP address to your Ring doorbell, you ensure that it always has the same network address. This can help in maintaining a consistent connection and reducing notification delays. You can typically set a static IP address through your router’s settings.

2. Disable Android battery optimizations: If you are using the Ring app on an Android device, battery optimization settings may be interfering with the app’s ability to receive timely notifications. To disable battery optimizations for the Ring app, go to your device’s settings, find the battery or power management section, locate the Ring app, and disable any battery-saving features or restrictions.

3. Check internet connectivity: Poor or unstable internet connectivity can cause delays in receiving Ring doorbell notifications. Ensure that your Wi-Fi signal is strong and stable, especially near the location of your doorbell. You can also try moving your router closer to the doorbell or using a Wi-Fi range extender to improve signal strength.

4. Restart or reset your Ring doorbell: Sometimes, a simple restart can resolve notification delay issues. Try restarting your Ring doorbell by disconnecting its power source for a few seconds and then reconnecting it. If the problem persists, you can perform a hard reset by pressing and holding the reset button on your doorbell for about 15 seconds. Note that this will erase any customized settings, so be prepared to set them up again.

5. Check for firmware updates: Ensure that your Ring doorbell’s firmware is up to date. Manufacturers often release updates that can address performance issues and improve overall functionality. Check the Ring app or the Ring website for any available firmware updates and install them if necessary.

6. Review app settings: Double-check the notification settings within the Ring app. Make sure the desired notification types are enabled and that you have not accidentally muted or disabled notifications for the doorbell.

7. Consider network congestion: If you have multiple devices connected to your network or if your internet service provider is experiencing congestion, it can affect the speed and reliability of your Ring doorbell notifications. Try reducing the number of devices connected to your network or contact your ISP to address any network congestion issues.

8. Contact Ring support: If you have tried all the above steps and are still experiencing notification delays, it may be helpful to reach out to Ring’s customer support for further assistance. They can provide specific troubleshooting steps tailored to your situation and help resolve any underlying issues.

It’s worth noting that the above solutions are general recommendations and may not apply to every situation. It’s always a good idea to consult the official Ring support documentation or contact their customer support for more specific guidance based on your device and setup.