Why is my Ring Chime Pro not lighting up?

Answered by Jason Smith

There could be several reasons why your Ring Chime Pro is not lighting up. Here are some troubleshooting steps you can try to identify and resolve the issue:

1. Check the power connection: Ensure that the Chime Pro is securely plugged into a working power outlet. Sometimes, the plug may not be inserted fully or may become loose over time. Unplug the Chime Pro from the power outlet and then plug it back in firmly.

2. Test the power outlet: To determine if the issue lies with the power outlet, try plugging the Chime Pro into a different outlet. If it lights up in the new outlet, then the previous outlet may have been faulty or not supplying sufficient power. Consider using a different outlet or contacting an electrician to inspect and fix the original outlet.

3. Verify the power source: If you’re using a power adapter with your Chime Pro, make sure it is the official adapter provided by Ring. Using a different adapter with incorrect voltage or current specifications could cause the Chime Pro to not light up. If you suspect the adapter is faulty, try using a different adapter that meets the required specifications.

4. Check the Wi-Fi connection: The Chime Pro requires a stable Wi-Fi connection to function properly. If your Wi-Fi connection is weak or experiencing issues, it may prevent the Chime Pro from lighting up. Ensure that your Wi-Fi network is working correctly by connecting other devices to it. If the Wi-Fi signal is weak in the area where you have placed the Chime Pro, consider moving it closer to your router or using a Wi-Fi extender to improve the signal strength.

5. Restart the Chime Pro: Sometimes, a simple restart can resolve minor software glitches. To restart the Chime Pro, unplug it from the power source, wait for about 10 seconds, and then plug it back in. This can help refresh the device and potentially resolve any temporary issues.

6. Reset the Chime Pro: If the above steps don’t work, you can try performing a factory reset on the Chime Pro. The reset process may vary depending on the specific model, so refer to the user manual or the Ring website for detailed instructions on how to reset your particular device. Keep in mind that performing a factory reset will erase any personalized settings or configurations, so you will need to set it up again after the reset.

7. Contact Ring support: If none of the above steps resolve the issue, it’s best to reach out to Ring support for further assistance. They have a dedicated support team that can guide you through troubleshooting steps specific to your device or arrange for a replacement if necessary.

It’s worth noting that the above troubleshooting steps are general recommendations and may not solve every issue. If you have specific concerns or encounter any difficulties, it’s always best to consult the official Ring support channels for the most accurate and up-to-date information.