There can be several reasons why your Jabra Elite 75t is not connecting to your mobile device. Let’s go through some troubleshooting steps to help you resolve this issue.
1. Check Bluetooth Connectivity: First, make sure that Bluetooth is enabled on your mobile device. Go to the settings menu and toggle the Bluetooth option on. It’s also a good idea to turn Bluetooth off and on again to refresh the connection.
2. Pairing with a Different Mobile Device: To confirm if the issue is specific to your mobile device, try pairing your Jabra Elite 75t with a different mobile device. This will help determine if the problem lies with your Jabra device or your mobile device. If the Jabra device successfully pairs with the different mobile device, it indicates that there may be an issue with the Bluetooth settings or compatibility on your original mobile device.
3. Update Jabra Firmware: Ensure that your Jabra Elite 75t is running the latest firmware version. Jabra regularly releases firmware updates that can improve device performance and address any connectivity issues. To check for updates, download the Jabra Sound+ app from the app store on your mobile device. Connect your Jabra device to the app and follow the instructions to update the firmware if a new version is available.
4. Reset Jabra Device: If the above steps don’t resolve the issue, try resetting your Jabra Elite 75t. To do this, place the earbuds in the charging case and keep the lid open. Locate the small button on the back of the case and press and hold it for about 15 seconds until the LED indicators on the case start flashing. This will reset the earbuds and clear any stored pairing information.
5. Clear Bluetooth Pairing History: If you have previously paired your Jabra device with multiple devices, it’s possible that it is still trying to connect to a device it was previously paired with. Clear the Bluetooth pairing history on your Jabra Elite 75t by following these steps:
– Take both earbuds out of the charging case.
– Press and hold the button on the right earbud for 10 seconds until the LED on the earbud flashes purple.
– Quickly press the button twice on the left earbud. The LED on the right earbud will turn off, indicating that the pairing list has been cleared.
6. Troubleshoot Mobile Device: If none of the above steps work, try troubleshooting your mobile device. Restart your mobile device and try pairing again. If possible, test pairing the Jabra Elite 75t with a different mobile device to see if it connects successfully. If it does, there may be an issue with your original mobile device’s Bluetooth settings or hardware.
If you have exhausted all the troubleshooting steps and your Jabra Elite 75t still does not connect, it may be a hardware issue with the earbuds. In such cases, it is recommended to reach out to Jabra customer support for further assistance or consider getting a replacement if your device is still under warranty.
I hope these steps help you resolve the connection issue with your Jabra Elite 75t.