Why is my infant optics monitor not charging?

Answered by James Kissner

There could be several reasons why your Infant Optics monitor is not charging. Let’s go through some troubleshooting steps to help identify and resolve the issue.

1. Check USB Output Adapter Connection: Ensure that the USB Output Adapter is securely plugged into a power source, such as a wall outlet or a USB port on a computer. Sometimes, the connection may not be tight enough, resulting in a poor power supply. Try unplugging and re-plugging the adapter to establish a solid connection.

2. Verify Battery Pack Connection: Open the battery compartment of the monitor and check if the battery pack is properly connected. The battery pack should have a wire tab that needs to be securely connected to the monitor. If the tab is loose or disconnected, reattach it properly. Be careful not to damage the wire or the tab in the process.

3. Try a Different USB Power Cable: If the problem persists, try using the other USB Power Cable included with the monitor. It’s possible that the cable you are currently using is faulty or damaged. Testing with a different cable will help determine if the issue lies with the cable itself.

4. Check Power Source: Ensure that the power source you are using is providing sufficient power. If you are using a computer’s USB port, try using a wall outlet instead. Some USB ports may not provide enough power to charge the monitor’s battery effectively. If using a wall outlet, make sure it is functioning correctly and supplying power.

5. Examine Battery Health: If you have been using the monitor for a while, it’s worth checking the battery’s health. Over time, batteries can lose their capacity to hold a charge. If you suspect the battery is faulty, you may need to consider replacing it. Contact the manufacturer or refer to the product manual for guidance on obtaining a replacement battery.

6. Contact Customer Support: If you have tried all the above steps and the monitor still won’t charge, it may be best to reach out to Infant Optics customer support. They will have more specific troubleshooting steps tailored to your monitor model and may be able to provide further assistance or recommend a solution.

Remember, these troubleshooting steps may vary depending on the model of your Infant Optics monitor. Always refer to the product manual or contact customer support for model-specific guidance.