There could be several reasons why your Geeni camera is not working. Here are some troubleshooting steps you can try:
1. Check your Wi-Fi router: Ensure that your Wi-Fi router is turned on, connected to the internet, and within range of the Geeni camera. Sometimes, a simple restart of the router can resolve connectivity issues.
2. Ensure camera firmware is up to date: In the Geeni app, go to the camera settings and click on “Check for firmware update (for IP IInd Gen Cam)” or “Check for device version (for Geeni Wi-Fi smart camera)”. Updating the firmware can fix any bugs or compatibility issues.
3. Restart the camera: Unplug the camera from the power source and wait for a few seconds. Then, plug it back in and give it a moment to reconnect to your Wi-Fi network. Check if the camera comes back online.
4. Reset the camera: If restarting doesn’t help, you can try resetting the camera to its factory settings. Look for a small reset button on the camera or refer to the user manual for instructions on how to reset it. After resetting, you’ll need to set up the camera again using the Geeni app.
5. Check your internet connection: Ensure that your internet connection is stable and working properly. You can test this by connecting other devices to the same Wi-Fi network and see if they can access the internet.
6. Check for network interference: Other devices or appliances in your home could be causing interference with the camera’s Wi-Fi signal. Try moving the camera closer to the router or relocating it to a different spot to see if that helps.
7. Verify your Geeni account: Make sure you are logged in to the Geeni app with the correct account credentials. If you have multiple Geeni accounts, ensure that you are using the correct one associated with the camera.
If none of these steps solve the issue, it’s possible that there may be a hardware problem with the camera. In that case, you may need to contact Geeni support for further assistance or consider replacing the camera if it is still under warranty.
Remember, troubleshooting steps may vary depending on the specific Geeni camera model you have. It’s always a good idea to consult the user manual or contact Geeni customer support for model-specific troubleshooting steps.