Why is my Blink Live View failed?

Answered by Jarrod Smith

Live View can fail for several reasons, but one common issue is a slow or unreliable internet connection. The Live View feature requires a stable and fast internet connection to stream video from the camera to your mobile device. If your internet connection is weak or inconsistent, it can cause the Live View to fail or be choppy.

Another factor that can contribute to Live View failure is the distance between your camera and the Wi-Fi router. If the camera is located far away from the router, the signal strength may be weak, resulting in a poor connection and potential Live View issues. It is recommended to place your camera within a reasonable range of your Wi-Fi router to ensure a strong and stable connection.

Additionally, the functionality of Live View may be affected by the specific capabilities of your mobile device. Cameras with a microphone and speaker offer a tap-to-talk feature on the Live View screen of the Blink app. This allows you to communicate with someone near the camera. However, if your mobile device does not have echo cancellation, you will need to hold down the push-to-talk button while speaking to ensure the audio is transmitted clearly.

It’s important to note that Live View performance can also be impacted by other factors such as network congestion or interference from other wireless devices. If multiple devices are using the same Wi-Fi network or there are other wireless devices nearby that could cause interference, it may affect the quality of the Live View stream.

To troubleshoot Live View issues, you can try the following steps:

1. Check your internet connection: Ensure that your Wi-Fi network is working properly and that your internet connection is stable. You can try restarting your router or contacting your internet service provider if you continue to experience issues.

2. Move the camera closer to the router: If the camera is located far away from the Wi-Fi router, try moving it closer to improve the signal strength and connection quality.

3. Reduce network congestion: If there are multiple devices using your Wi-Fi network, try disconnecting unnecessary devices or limiting their usage to reduce network congestion.

4. Minimize interference: Keep your camera away from other wireless devices that may interfere with the Wi-Fi signal, such as cordless phones or microwave ovens.

5. Update firmware and app: Ensure that both your camera’s firmware and the Blink app are up to date. Outdated firmware or app versions can sometimes cause compatibility issues.

By addressing these potential issues and following the troubleshooting steps, you can improve the performance of Live View and minimize the chances of it failing.