Why is my Arlo library empty?

Answered by Jason Smith

There can be several reasons why your Arlo library is empty. Let’s explore some possible causes and solutions to this issue.

1. Subscription Status: First and foremost, ensure that your Arlo subscription is active and up to date. If your subscription has expired or been canceled, it could result in an empty library. Check your account settings and verify your subscription status.

2. Camera Connectivity: Check the connectivity of your Arlo cameras. If they are not properly connected to your home network or experiencing network issues, they may not be able to record or upload footage to your library. Make sure your cameras are online and have a stable internet connection.

3. Motion Detection Settings: Review your motion detection settings within the Arlo app. If the sensitivity level is set too low, it might not detect any motion and therefore not record any footage. Adjust the sensitivity level to an appropriate setting and test if it resolves the issue.

4. Camera Positioning: Ensure that your Arlo cameras are positioned correctly. If they are facing a wall, obstructed by objects, or placed too high or low, they may not capture any motion. Consider repositioning your cameras to have a clear view of the desired area.

5. Storage Capacity: Check the available storage capacity on your Arlo base station or cloud storage. If the storage is full, it won’t be able to store any more recordings, resulting in an empty library. Delete unnecessary footage or consider upgrading your storage plan if needed.

6. Firmware Updates: Verify that your Arlo cameras and base station have the latest firmware updates installed. Outdated firmware can cause various issues, including an empty library. Update the firmware through the Arlo app or Arlo website.

7. App or Device Issues: Sometimes, the problem may lie with the Arlo app or device you are using to access your library. Ensure that you have the latest version of the Arlo app installed on your mobile device or that your web browser is up to date. Try logging out and back into the app or restarting your device to see if it resolves the issue.

If none of these solutions work, it’s recommended to reach out to Arlo customer support for further assistance. They can provide specific troubleshooting steps based on your situation and help you resolve the empty library problem.