There can be several reasons why game sharing is not working on Xbox One. Here are some possible explanations:
1. Incorrect account settings: One of the common reasons for game sharing issues is incorrect account settings. Make sure that both consoles have the correct account settings enabled. On the console that you want to share games from, make sure that the “My home Xbox” setting is enabled. This can be done by going to Settings > Personalization > My home Xbox. On the console that you want to receive shared games, make sure that you are signed in with the account that is sharing the games.
2. Internet connection issues: Game sharing requires a stable internet connection to work properly. If you are experiencing network issues, such as slow speeds or intermittent connectivity, it may affect the game sharing functionality. Try restarting your router and checking your internet connection to ensure it is working properly.
3. Outdated console software: Make sure that both consoles have the latest software updates installed. Outdated software can sometimes cause compatibility issues with game sharing. You can check for updates by going to Settings > System > Updates.
4. Account restrictions: Some Xbox Live accounts may have restrictions that prevent game sharing. For example, if the account has been flagged for suspicious activity or has violated the terms of service, game sharing may not be allowed. Check your account settings and ensure that there are no restrictions in place.
5. Game license limitations: Certain games may have restrictions on sharing licenses. Some games may only allow sharing between two consoles, while others may have limitations on the number of times a game can be shared. Check the game’s license agreement or consult the game’s support documentation to see if there are any limitations on game sharing.
6. Account conflicts: If two accounts are signed in on different consoles at the same time, it can cause conflicts with game sharing. Make sure that only one account is signed in on each console to avoid any conflicts.
7. Xbox Live Gold subscription: Game sharing requires an active Xbox Live Gold subscription. If either account does not have an active subscription, game sharing may not work. Ensure that both accounts have an active subscription to Xbox Live Gold.
If you have checked all of these potential issues and are still experiencing problems with game sharing, you may need to contact Xbox Support for further assistance. They can help troubleshoot the issue and provide specific guidance based on your situation.