Why is Discovery Plus not working on my VIZIO Smart TV?

Answered by Ricardo McCardle

There could be several reasons why Discovery Plus is not working on your VIZIO Smart TV. I’ll go through some possible causes and solutions to help you troubleshoot the issue.

1. Outdated firmware or software: One common reason for app malfunctions is outdated firmware or software on your VIZIO TV. Check if there are any updates available for your TV’s firmware or software. To do this, go to the settings menu on your TV and look for the “System” or “Software Update” option. If an update is available, follow the on-screen instructions to install it. Updating the firmware or software can often resolve compatibility issues with apps like Discovery Plus.

2. Incompatible operating system: Another possibility is that your TV’s operating system (OS) is not compatible with the Discovery Plus app. Check the app’s system requirements to ensure that your TV meets the minimum specifications. If your TV’s OS is not compatible, unfortunately, you may not be able to use the app on your VIZIO Smart TV. In such cases, you can try using alternative streaming devices like Roku, Amazon Fire TV, or Chromecast, which are compatible with Discovery Plus.

3. Internet connectivity issues: Poor or unstable internet connection can also cause issues with streaming apps. Make sure your VIZIO TV is connected to a stable and reliable Wi-Fi network. You can test your internet connection by streaming content from other apps or devices to see if the problem persists. If your internet connection is problematic, try resetting your router or contacting your internet service provider for assistance.

4. App-specific issues: Sometimes, the issue may be specific to the Discovery Plus app itself. In such cases, try the following troubleshooting steps:

– Force close the app: Press the Home button on your VIZIO remote, navigate to the app in question (Discovery Plus), and press the Options or * button. From the menu that appears, select “Close” or “Exit.” Then, relaunch the app to see if it works properly.

– Clear app cache: Go to the settings menu on your VIZIO TV and find the “Apps” or “Applications” section. Locate the Discovery Plus app and select it. Look for the option to clear the app cache and data. Clearing the cache can help resolve issues related to temporary data and settings.

– Uninstall and reinstall the app: If clearing the cache didn’t solve the problem, you can try uninstalling and reinstalling the Discovery Plus app. Again, go to the settings menu, find the app, and select the uninstall option. Then, visit the app store on your VIZIO TV, search for Discovery Plus, and reinstall it. This process can help resolve any corrupted files or settings.

5. Hardware limitations: It’s worth noting that older VIZIO Smart TVs may have hardware limitations that can affect app performance. If your TV is several years old, it may not have the processing power or memory required to run newer streaming apps smoothly. In such cases, you may want to consider upgrading to a newer model or using an external streaming device.

If Discovery Plus is not working on your VIZIO Smart TV, it could be due to outdated firmware or software, an incompatible operating system, internet connectivity issues, or app-specific problems. By updating your TV’s firmware, ensuring compatibility, checking your internet connection, troubleshooting the app, or considering hardware limitations, you can hopefully resolve the issue and enjoy streaming content on Discovery Plus.