Why does my Sonos Roam keep cutting out?

Answered by Phillip Nicastro

Why does my Sonos Roam keep cutting out?

If you’re experiencing audio dropouts with your Sonos Roam, it can be quite frustrating. However, there are a few common reasons why this might be happening, and one of the most likely causes is wireless interference.

Wireless interference occurs when multiple wireless devices are competing for the same Wi-Fi space. This competition can lead to signal congestion and cause audio dropouts or interruptions in your Sonos Roam’s playback. To better understand this phenomenon, let’s delve into it a bit more.

In our modern world, we are surrounded by numerous wireless devices that rely on Wi-Fi connectivity. These devices include smartphones, tablets, laptops, smart TVs, gaming consoles, smart home devices, and more. All of these devices depend on wireless networks to function properly.

However, the wireless spectrum is limited, and only a certain amount of data can be transmitted at any given time. When multiple devices are trying to transmit data simultaneously, they can interfere with each other’s signals, resulting in performance issues.

To put it simply, it’s like being in a crowded room where everyone is talking at the same time. It becomes difficult to hear and understand any single conversation clearly. Similarly, when multiple wireless devices are vying for the same Wi-Fi space, it becomes challenging for them to communicate smoothly and consistently.

Now, you may wonder which wireless devices are most likely to cause interference with your Sonos Roam. While there can be various sources of interference, some of the most common culprits are smartphones, Bluetooth devices (such as mice or keyboards), tablets, and even neighboring Wi-Fi networks.

Smartphones are particularly notorious for causing interference because they are constantly transmitting and receiving data. Whether it’s checking emails, browsing social media, or streaming videos, our smartphones are always connected to the internet and can disrupt the Wi-Fi signals around them.

Bluetooth devices, such as mice or keyboards, operate on a similar frequency as Wi-Fi networks, which can lead to interference. Tablets, too, can contribute to signal congestion as they consume a significant amount of bandwidth for activities like video streaming or online gaming.

Additionally, if you live in an area with densely populated apartments or houses close together, you may encounter interference from neighboring Wi-Fi networks. This is because Wi-Fi signals can overlap with each other, causing signal degradation and potential dropouts in your Sonos Roam’s audio.

So, what can you do to mitigate wireless interference and improve your Sonos Roam’s performance? Here are a few suggestions:

1. Reboot your network: Sometimes, a simple reboot of your router and Sonos Roam can help clear any temporary issues or conflicts that may be causing interference.

2. Adjust your router’s channel: Most routers have the ability to operate on different channels. By accessing your router’s settings, you can try switching to a less congested channel to reduce interference from neighboring networks.

3. Position your router strategically: Ensure that your router is placed in a central location within your home, away from any obstructions or interference-causing devices. This can help improve overall Wi-Fi coverage and reduce the chances of interference.

4. Reduce the number of active devices: If possible, try to limit the number of devices connected to your Wi-Fi network. This can help reduce congestion and improve the performance of your Sonos Roam.

5. Use a wired connection: If you have the option, consider connecting your Sonos Roam to your router using an Ethernet cable. This eliminates the reliance on wireless signals and can provide a more stable connection.

6. Upgrade your router: If you’ve tried the above steps and are still experiencing frequent audio dropouts, it may be worth considering upgrading your router to a more modern and capable model. Newer routers often offer improved performance and better handling of multiple devices.

By taking these steps, you can help reduce wireless interference and improve the overall performance of your Sonos Roam. However, it’s worth noting that wireless environments can be complex, and there may be other factors contributing to audio dropouts. If the issue persists, it may be helpful to reach out to Sonos customer support for further assistance.

Wireless interference is a common cause of audio dropouts in Sonos Roam or any other wireless audio device. Understanding the potential sources of interference and taking appropriate steps to mitigate them can go a long way in improving your audio experience.