Why do I keep getting an error code on Netflix?

Answered by Stephen Mosley

There can be several reasons why you keep getting an error code on Netflix. The most common reason is a network connectivity issue, which means that your device is having trouble connecting to the Netflix servers. This can happen due to various factors such as a weak or unstable internet connection, network congestion, or problems with your ISP (Internet Service Provider).

Another possible reason for the error code is a problem with your device or the Netflix app itself. It could be a software glitch, outdated app version, or compatibility issues with your device’s operating system. In such cases, updating the app or restarting your device may resolve the problem.

Sometimes, the error code can be specific to a certain feature or function within the Netflix app. For example, if you encounter an error code while trying to stream a particular movie or TV show, it could indicate an issue with the content itself. In such cases, you can try playing a different title to see if the problem persists.

It’s also worth mentioning that error codes on Netflix can vary depending on the device you are using. Each error code corresponds to a specific issue or problem that Netflix is encountering. Some common error codes include:

1. NW-2-5: This error code usually indicates a network connectivity issue. It means that your device is having trouble reaching the Netflix servers. To resolve this, you can try restarting your modem/router, checking your internet connection, or contacting your ISP for assistance.

2. UI-113: This error code typically occurs when there is a problem with the Netflix app or the data stored on your device. Clearing the app cache or reinstalling the app may help in resolving this issue.

3. NW-3-6: This error code suggests a problem with your internet connection or network settings. It could be due to DNS (Domain Name System) issues or firewall settings blocking Netflix. Restarting your network equipment or contacting your ISP for support can be helpful in such cases.

In addition to these common error codes, there are numerous others that may appear on your screen. Netflix provides a detailed list of error codes along with troubleshooting steps on their website, which can be a valuable resource in understanding and resolving specific error codes.

In my personal experience, I have encountered error codes on Netflix a few times. Most of the time, it was due to a network connectivity issue. Restarting my modem/router or switching to a different internet connection resolved the problem. On rare occasions, updating the Netflix app or restarting my device helped in resolving the error code.

If you keep getting an error code on Netflix, it’s important to first check your network connectivity and ensure that your internet connection is stable. If the issue persists, you can refer to Netflix’s help center or reach out to their customer support for further assistance.