Why do I get kicked out of Disney Plus?

Answered by Randy McIntyre

There can be several reasons why you might get kicked out of Disney Plus. Let’s explore some of the common causes and how to troubleshoot them:

1. Network connectivity issues: Unstable internet connection or a weak Wi-Fi signal can lead to disconnections from Disney Plus. To fix this, ensure that you have a strong and stable internet connection. Try restarting your router or connecting to a different network if possible. If you’re using a mobile device, switching to a more reliable network or enabling airplane mode and then disabling it can also help.

2. App glitches or bugs: Like any other streaming service, Disney Plus may encounter occasional glitches or bugs that can cause unexpected logouts. To resolve this, force close the Disney Plus app on your device and relaunch it. On most devices, you can do this by going to the app switcher or task manager and swiping away the Disney Plus app. Then, open the app again and log back in.

3. Outdated app version: If you’re using an outdated version of the Disney Plus app, it may not function properly and could result in frequent logouts. Check for any available updates for the app in your device’s app store and install them. Updating to the latest version can often resolve compatibility issues and improve stability.

4. Account issues: There may be specific issues with your Disney Plus account that are causing the frequent logouts. Ensure that you are using the correct login credentials and that your subscription is active and in good standing. If you’re unsure, try logging in on a different device or contacting Disney Plus customer support for assistance.

5. Device compatibility: Certain devices may not be fully compatible with the Disney Plus app, leading to frequent logouts. Make sure that your device meets the minimum system requirements for running Disney Plus. Check Disney’s official website or contact customer support to verify if your device is supported.

6. Concurrent streaming: Disney Plus allows multiple devices to stream simultaneously under one account. However, if you exceed the maximum number of concurrent streams allowed, it can result in automatic logouts on other devices. Ensure that you’re not exceeding the allowed number of simultaneous streams and try logging in again.

7. Geographical restrictions: Disney Plus is available in different regions, and some content may be restricted based on your location. If you’re using a VPN or proxy service to access Disney Plus from a different region, it can cause frequent logouts. Disable any VPN or proxy services and try accessing Disney Plus without them.

By addressing these potential issues, you should be able to reduce or eliminate frequent logouts from Disney Plus. If the problem persists, it’s recommended to reach out to Disney Plus customer support for further assistance and troubleshooting.