Why did my Geeni camera stop working?

Answered by Michael Wilson

There could be a few reasons why your Geeni camera has stopped working. Let’s go through some troubleshooting steps to help you get it back online.

1. Check your Wi-Fi router: Make sure your Wi-Fi router is turned on and functioning properly. Sometimes, a simple power cycle of your router can resolve connectivity issues. Try unplugging it from the power source, waiting for a few seconds, and then plugging it back in. Wait for the router to fully restart before attempting to connect to your camera again.

2. Check Wi-Fi signal strength: Ensure that your Geeni camera is within range of your Wi-Fi router. If it is too far away, the signal may be weak, causing the camera to go offline. Try moving the camera closer to the router and see if it reconnects.

3. Restart the camera: Sometimes, a simple restart of the camera can solve the problem. To do this, unplug the camera from the power source, wait for a few seconds, and then plug it back in. Wait for the camera to fully restart and connect to the Wi-Fi network.

4. Check for firmware updates: It’s important to ensure that your Geeni camera has the latest firmware installed. To do this, open the Geeni app, go to the camera’s settings, and click on “Check for firmware update (for IP IInd Gen Cam).” If there is an update available, follow the on-screen instructions to install it. Firmware updates often include bug fixes and improvements that can help resolve connectivity issues.

5. Check the device version: Additionally, you can also check for the latest device version by clicking on “Check for device version (for Geeni Wi-Fi smart camera)” in the camera’s settings. This will ensure that you have the most up-to-date functionality for your camera.

6. Check your internet connection: Ensure that your internet connection is stable and working properly. If you’re experiencing issues with other devices connected to your Wi-Fi, it could be a problem with your internet service provider. Contact them to troubleshoot any internet connectivity problems.

7. Reset the camera: If none of the above steps work, you can try resetting the camera to its factory settings. Keep in mind that this will erase any personalized settings or configurations you have made. To reset the camera, locate the reset button (usually a small hole) on the camera and press and hold it for about 10 seconds. Release the button and wait for the camera to reboot. Follow the initial setup process to reconnect the camera to your Wi-Fi network.

If you have tried all these troubleshooting steps and the camera is still not working, it may be a hardware issue. In this case, you may need to contact Geeni customer support for further assistance or consider replacing the camera if it is still under warranty.

It’s worth noting that technology can sometimes be unpredictable, and there may be other factors at play that are causing the camera to go offline. By following these troubleshooting steps, you should be able to identify and resolve most common issues.