There could be several reasons why you are unable to print from your phone to your HP printer. Let’s go through some troubleshooting steps to help you resolve the issue.
1. Check printer and phone connections: Ensure that your printer and phone are connected to the same Wi-Fi network. If they are not connected to the same network, try connecting them to the same network and see if that resolves the issue. Additionally, make sure that both your printer and phone have a stable internet connection.
2. Verify printer compatibility: Check if your HP printer is compatible with the printing method you are using from your phone. For example, if you are using the HP Smart App, make sure your printer model supports it. Refer to the HP website or the printer’s manual for compatibility information.
3. Restart devices: Sometimes, a simple restart can fix connectivity issues. Try turning off your printer and phone, then turn them back on after a few seconds. This can help reset the network connections and resolve any temporary issues.
4. Update printer firmware: Outdated printer firmware can cause compatibility problems with your phone. Visit the HP support website and search for your printer model to find and download the latest firmware update. Follow the instructions provided by HP to update the firmware on your printer.
5. Remove and re-add printer in HP Smart App: If you are using the HP Smart App to print, removing and re-adding the printer can help resolve any connectivity issues. Open the HP Smart App, go to the printer settings, and remove the printer from the app. Then, add the printer again by following the on-screen instructions.
6. Try using AirPrint: If you are unable to print using the HP Smart App, you can try using the AirPrint feature (available on iOS devices) to print from your phone. Ensure that your printer supports AirPrint and that both your phone and printer are connected to the same Wi-Fi network. Open the document or photo you want to print, tap the share icon, and select “Print” from the options. Choose your printer from the list of available printers and customize any print settings if needed.
If you have followed the above steps and are still unable to print from your phone to your HP printer, it may be helpful to contact HP support for further assistance. They can provide specific troubleshooting steps based on your printer model and help you resolve the issue.