Why can’t I hear the other person on the phone?

Answered by Douglas Hiatt

There could be several reasons why you can’t hear the other person on the phone. Let’s go through each possibility and see if we can troubleshoot the issue.

1. Speaker is disabled: As mentioned earlier, check if the speaker icon is enabled during the call. If it’s not, tap the speaker icon so that it lights up to enable it. This will allow you to hear the other person through the speaker.

2. Volume is too low: Another possibility is that the volume on your phone is set too low. Make sure to check the volume settings and increase it if necessary. You can usually adjust the volume using the physical buttons on the side of your phone or through the settings menu.

3. Headphones or Bluetooth device connected: If you have headphones or a Bluetooth device connected to your phone, the audio may be directed through them instead of the earpiece or speaker. Disconnect any external audio devices and see if that resolves the issue.

4. Network or signal problems: Poor network or signal strength can also affect the call quality. If you’re in an area with weak network coverage or experiencing network issues, it may cause audio problems during calls. Try moving to a different location with better signal strength or contact your service provider for assistance.

5. Software or app issues: Sometimes, software glitches or compatibility issues with certain apps can interfere with call audio. Ensure that your phone’s software is up to date and try closing any unnecessary apps running in the background. If the problem persists, you may need to troubleshoot the specific app or contact the app developer for support.

6. Hardware problems: In rare cases, hardware issues with your phone’s earpiece or speaker may be the cause of the problem. If you’ve tried all the above steps and still can’t hear the other person, it’s possible that there is a hardware malfunction. In such cases, it’s best to contact the manufacturer or visit a professional technician for further assistance.

It’s important to note that these troubleshooting steps may vary depending on your specific phone model or operating system. If you’re still having trouble hearing the other person on the phone, it’s recommended to refer to your phone’s user manual or seek help from the manufacturer’s support team for more tailored assistance.

Remember, communication is key in troubleshooting any issue. If you’re unsure about any steps or need further clarification, don’t hesitate to ask for help from a knowledgeable friend or seek professional assistance.