Why can’t I change my Bitmoji on snap?

Answered by James Kissner

If you’re having trouble changing your Bitmoji on Snapchat, there could be a few reasons why. Let’s explore some possible explanations and solutions.

1. Outdated App Version: Make sure you’re using the latest version of the Snapchat app. Updates often include bug fixes and improvements, so updating the app might resolve the issue.

2. Slow Internet Connection: A slow internet connection can cause issues with updating or changing your Bitmoji. Ensure that you have a stable and fast internet connection before attempting to make any changes.

3. Technical Glitch: Sometimes, technical glitches occur that prevent users from changing their Bitmoji. In such cases, it’s best to wait for Snapchat to resolve the issue on their end. You can check Snapchat’s support website or their social media accounts to see if others are experiencing similar problems.

4. Bitmoji Account Integration: If you’re having trouble changing your Bitmoji, it’s possible that your Bitmoji is not properly integrated with your Snapchat account. To fix this, go to your Snapchat settings and check if your Bitmoji is properly linked. If not, try disconnecting and reconnecting your Bitmoji account.

5. Avatar Style Selection: Snapchat offers different avatar styles for Bitmoji, including the “Bitstrips” and “Bitmoji Deluxe” styles. If you’re unable to change your Bitmoji, it could be because you haven’t selected the recommended avatar style. To do this, go to your Snapchat settings, tap on “Bitmoji,” and select the “Recommended” avatar style. This will give you access to new customization options.

6. Limited Customization Options: Depending on the avatar style you choose, the customization options for your Bitmoji may vary. Some styles offer more customization options than others. If you’re unable to change certain aspects of your Bitmoji’s appearance, it could be because those options are not available with your chosen avatar style.

7. Privacy Settings: Check your Snapchat privacy settings to ensure that you haven’t restricted changes to your Bitmoji. If your privacy settings are too strict, it could prevent you from updating or changing your Bitmoji.

If none of these solutions work, it’s recommended to reach out to Snapchat support for further assistance. They can provide specific guidance based on your account and device. Remember to provide them with as much detail as possible to help expedite the troubleshooting process.

Personal Experience: I’ve encountered a similar issue in the past where I couldn’t change my Bitmoji on Snapchat. After trying various solutions, I realized that my Bitmoji account was not properly connected to my Snapchat. Disconnecting and reconnecting my Bitmoji account resolved the issue, and I was able to change my Bitmoji successfully.