Why can I not activate my DasherDirect card?

Answered by Jarrod Smith

I’ve had a similar experience before where I couldn’t activate my DasherDirect card, so I can definitely relate to your frustration. In situations like these, it’s important to try a few troubleshooting steps to see if we can resolve the issue.

Firstly, if you’re having trouble activating your DasherDirect card, one thing you can try is force quitting your Dasher app. To do this, simply swipe up from the bottom of your screen (on iPhone X or later) or double tap the home button (on older iPhone models) to access the app switcher. Then, swipe left or right to find the Dasher app and swipe it up or off the screen to force quit it. Wait for about 30 seconds and then relaunch the app to see if the issue is resolved.

If force quitting the app doesn’t fix the problem, you may want to consider uninstalling and reinstalling the Dasher app. This can help if the app is freezing or giving you error messages. To uninstall the app, find its icon on your home screen and press and hold it until all the icons start wiggling. Then, tap the “x” button on the Dasher app icon to delete it. After that, go to the App Store or Play Store and search for “Dasher” to reinstall the latest version of the app. Sometimes, the latest version may have fixed the bug you encountered.

It’s worth mentioning that during the reinstallation process, you may be prompted to enter your login credentials again. Make sure you have your username and password handy to avoid any further delays.

If these steps don’t work, it’s always a good idea to reach out to Dasher support for further assistance. They have access to your account and can help troubleshoot the issue more specifically. You can usually find their contact information on the Dasher website or within the app itself.

When you’re unable to activate your DasherDirect card, try force quitting the Dasher app and waiting for about 30 seconds before relaunching it. If the issue persists, uninstall and reinstall the app to see if that resolves the problem. And if all else fails, don’t hesitate to reach out to Dasher support for further guidance.