Why are my Roku apps not working?

Answered by Robert Dupre

There can be several reasons why your Roku apps are not working. In order to troubleshoot this issue, it’s important to consider a few factors. Here are some possible causes and solutions:

1. Internet connectivity: Poor or unstable internet connection can lead to issues with Roku apps. Make sure your Roku device is connected to a stable and reliable Wi-Fi network. You can check the network connection in the Roku settings menu and try restarting your router if necessary.

2. App updates: Sometimes, Roku apps may require updates to function properly. Ensure that all your apps are up to date by going to the Roku home screen, selecting the app, and checking for any available updates. If updates are available, install them and try launching the app again.

3. App crashes or freezes: If a specific app is not working, it could be due to a crash or freeze. In such cases, force quitting the app and relaunching it might resolve the issue. Press the Home button on your Roku remote twice to bring up the app switcher, then navigate to the problematic app and press the Options (*) button. Select “Close” or “Exit” to force quit the app. Afterward, open the app again to see if it works properly.

4. Cache and data issues: Over time, cached data and temporary files can accumulate and cause problems with Roku apps. To clear the cache, go to the Roku home screen, select the app, press the Options (*) button on your remote, and choose “Remove channel.” Confirm the removal, then restart your Roku device. Afterward, reinstall the app from the Roku Channel Store and check if it works correctly.

5. Software updates: Ensure that your Roku device is running the latest software version. To check for updates, go to the Roku home screen, select Settings, then System, and finally, System update. If an update is available, allow your Roku device to install it and restart. Outdated software can sometimes lead to compatibility issues with certain apps.

6. Account issues: If you’re experiencing problems with multiple apps, it’s worth verifying your Roku account settings. Make sure you’re logged in with the correct account and that your payment information is up to date. You can check this by visiting the Roku website and logging into your account.

7. Overloaded device: If you have many apps installed on your Roku device, it might become overloaded and struggle to run properly. Consider removing any unnecessary apps to free up system resources. You can do this by navigating to the Roku home screen, selecting the app, pressing the Options (*) button on your remote, and choosing “Remove channel.”

If the above solutions don’t resolve the issue, you may want to contact Roku support for further assistance. They can provide specific troubleshooting steps and help you determine if there’s a hardware or software problem with your device.

Remember, these troubleshooting steps are general suggestions, and the specific steps may vary depending on your Roku device model and software version.