Why are my AirPods green and not connecting?

Answered by Stephen Mosley

There could be several reasons why your AirPods are showing a flashing green light and not connecting. Here are some possible explanations and troubleshooting steps you can try:

1. Low battery: If your AirPods have a flashing green light, it may indicate that the battery is low. In this case, return both AirPods to the charging case and make sure they are properly seated. Leave them to charge for at least 15 minutes before attempting to connect them again.

2. Bluetooth connectivity issues: Ensure that Bluetooth is enabled on your device and that it is connected to your AirPods. Sometimes, simply turning off and on Bluetooth can help resolve connectivity problems. Additionally, check if your AirPods are connected to any other devices nearby, as they can only be connected to one device at a time.

3. Reset your AirPods: If the above steps don’t work, you can try resetting your AirPods. To do this, unpair your AirPods from your device’s Bluetooth settings. Then, place both AirPods back into the charging case and close the lid. Press and hold the setup button on the back of the charging case until the LED light on the front starts flashing white. This indicates that your AirPods have been reset and are ready to be paired again.

4. Check for firmware updates: Make sure your AirPods and the device you are trying to connect them to have the latest firmware and software updates installed. Outdated software can sometimes cause compatibility issues.

5. Clean your AirPods: Over time, dirt, debris, or earwax can accumulate on the AirPods, leading to connection problems. Use a soft, lint-free cloth to gently clean the AirPods, paying attention to the charging contacts and the speaker grilles. Avoid using liquids or harsh cleaning agents.

6. Contact Apple Support: If you have tried all the troubleshooting steps above and your AirPods are still not connecting, it may be worth reaching out to Apple Support for further assistance. They can provide personalized guidance and help determine if there is a hardware issue with your AirPods.

Remember, these suggestions are general troubleshooting steps and may not apply to every situation. It’s always a good idea to consult the official Apple support documentation or contact Apple Support directly for specific advice tailored to your situation.