What to do if BeatsX won’t turn on?

Answered by Willian Lymon

If your BeatsX won’t turn on, there are a few troubleshooting steps you can try before assuming there is a major issue. Here’s a detailed guide on what to do if your BeatsX earphones are not turning on:

1. Check the Battery: The first thing to do is to ensure that your BeatsX earphones have enough battery power. Connect the earphones to a power source using the Lightning cable and let them charge for at least 10-15 minutes. While charging, check if the LED indicator light turns on. If it does, leave them to charge for a while longer. If the LED light doesn’t turn on, try using a different charging cable or power source to rule out any charging issues.

2. Reset the Earphones: If charging doesn’t seem to solve the problem, the next step is to reset your BeatsX earphones. To do this, you need to hold down both the power button and the volume down button simultaneously for about 10 seconds. Keep holding until the LED indicator light flashes. Once the light flashes, release the buttons. This reset should clear any minor software glitches and restore your earphones to their default settings.

3. Check for Firmware Updates: Sometimes, outdated firmware can cause issues with your BeatsX earphones. Make sure you have the latest firmware installed by connecting your earphones to a device with the Beats app installed. If an update is available, follow the on-screen instructions to install it. Updating the firmware can often resolve any software-related problems and improve the overall performance of your earphones.

4. Clean the Charging Port: Over time, dirt, dust, or debris can accumulate in the charging port of your BeatsX earphones, preventing them from charging properly. Use a small and soft brush or a cotton swab to gently clean the charging port. Be careful not to damage any of the internal components. After cleaning, try charging your earphones again and see if they turn on.

5. Contact Customer Support: If none of the above steps work, it’s time to reach out to the customer support team of Beats by Dre. They have knowledgeable representatives who can guide you through further troubleshooting steps or initiate a repair or replacement process if necessary. Provide them with the details of your issue, the steps you’ve already tried, and any relevant information about your purchase.

If your BeatsX earphones won’t turn on, start by checking the battery and ensuring they are properly charged. If that doesn’t work, try resetting the earphones and updating the firmware. Cleaning the charging port can also help resolve any charging issues. If all else fails, contact customer support for further assistance.