What is error code 19 on payflow?

Answered by Robert Flynn

Error code 19 on Payflow refers to a specific issue that occurs when you are trying to perform a Delayed Capture, Credit, Void, or Reference Transaction, and the original transaction used the ORIGID from a transaction that was just processed. This error is commonly encountered by Payflow Pro merchants.

To better understand this error, let’s break it down step by step. When you process a transaction through Payflow, you receive a unique identifier called the ORIGID, which is essentially the original transaction ID. This ORIGID is used to reference the original transaction when performing actions like Delayed Capture, Credit, Void, or Reference Transaction.

In the case of error code 19, it means that the original transaction, from which you are trying to perform the action, is missing the PayPal Transaction ID. This can happen due to various reasons, such as a technical glitch, improper integration, or an issue with the original transaction itself.

If you encounter error code 19, here are a few steps you can take to troubleshoot and resolve the issue:

1. Double-check the integration: Ensure that your integration with Payflow is properly set up and all necessary parameters are being passed correctly. Make sure you are using the correct ORIGID when performing the delayed capture, credit, void, or reference transaction.

2. Verify the original transaction: Check the details of the original transaction, including the PayPal Transaction ID. If the PayPal Transaction ID is missing or incorrect, you may need to contact PayPal Support for further assistance. They will be able to help you locate the missing Transaction ID or provide guidance on how to proceed.

3. Review the transaction history: Look into the transaction history within your Payflow account to see if there are any anomalies or errors associated with the original transaction. This can give you additional insights into the issue and help you identify any potential causes.

4. Contact PayPal Support: If you have exhausted all troubleshooting steps and are still unable to resolve the error, it is recommended to reach out to PayPal Support for further assistance. They have a dedicated team of experts who can investigate the issue in detail and provide you with the necessary guidance to resolve the error code 19.

It’s worth noting that error code 19 can be frustrating to deal with, especially when you are trying to perform important actions like capturing funds or issuing refunds. However, staying calm and following the necessary steps can help you resolve the issue efficiently.

In my personal experience, I have encountered error code 19 a couple of times while working with Payflow Pro. Each time, I followed the troubleshooting steps mentioned above and was able to resolve the issue successfully. It is important to be patient and persistent when dealing with such errors, as they can sometimes require assistance from the payment gateway provider.

Error code 19 on Payflow indicates an issue with the original transaction’s PayPal Transaction ID when performing Delayed Capture, Credit, Void, or Reference Transactions. By checking the integration, verifying the original transaction, reviewing the transaction history, and contacting PayPal Support if needed, you can effectively troubleshoot and resolve this error.