What if my Oculus is stolen?

Answered by Willian Lymon

If your Oculus Quest headset is stolen, it can be a distressing experience. However, there are steps you can take to protect your personal data and prevent unauthorized access to your device.

1. Report the theft: The first thing you should do is report the theft to the local authorities. Provide them with any relevant information, such as the serial number of your headset, a description of the incident, and any identifying marks on the device.

2. Change your passwords: To ensure that your Oculus account and any associated accounts are secure, change all your passwords immediately. This includes your Oculus account password, as well as any passwords for linked social media accounts or payment methods.

3. Enable two-factor authentication: Two-factor authentication adds an extra layer of security to your accounts. Enable it for your Oculus account and any other accounts linked to your headset. This way, even if someone gains access to your password, they will still need an additional verification code to log in.

4. Deauthorize your Oculus Quest: If you have the Oculus app installed on your phone or computer, you can deauthorize your stolen Oculus Quest from your account. This will prevent anyone from accessing your account or using your device. Here’s how:

A. Go to www.secure.oculus.com/my/devices/ on a computer or your phone.
B. Log in with the Facebook/Oculus account associated with your headset.
C. Find the stolen Oculus Quest on the list of devices and click on it.
D. Press “Delete Device Data” to wipe all the data from your stolen headset.

5. Monitor your accounts: Keep a close eye on your Oculus account, as well as any linked accounts, for any suspicious activity. If you notice any unauthorized access or transactions, report them immediately.

6. Contact Oculus support: Reach out to Oculus support and inform them about the theft. They may be able to assist you further and provide guidance on any additional steps you can take to secure your account and device.

Remember, it’s important to take precautions to protect your personal information and prevent unauthorized access to your accounts. By following these steps, you can minimize the risk and potential damage caused by a stolen Oculus Quest headset.