What happens if you don’t return your phone to Asurion?

Answered by Robert Dupre

If you choose not to return your phone to Asurion, there are a few important consequences to consider. As per our contract agreement, you are required to send back your original device when you receive a replacement. This is not only a legal obligation, but it also ensures a fair and transparent process for all parties involved.

One of the main reasons for returning your old phone is to avoid being charged a fee. Asurion charges a fee for not returning the original device because it is part of the terms and conditions agreed upon when you signed up for the insurance or protection plan. By not returning your phone, you would be in violation of these terms, which could result in additional charges being applied to your account.

Returning your phone to Asurion is also environmentally friendly. As a company, we take pride in our commitment to sustainability and recycling. When you send back your old device, we are able to recycle it properly, minimizing the impact on the environment. By participating in this process, you are contributing to a greener and more sustainable future.

Moreover, returning your phone is essential for the proper functioning of the insurance or protection plan. Asurion needs to have the original device in order to assess its condition and determine if it is eligible for a replacement. Without the original device, it becomes difficult to accurately evaluate the claim and provide the appropriate resolution.

It is also worth noting that not returning your phone to Asurion could result in complications if you ever need to make another claim in the future. Asurion keeps records of customer interactions and transactions, and not fulfilling your obligation to return the original device could impact your eligibility for future claims or coverage.

Not returning your phone to Asurion when you receive a replacement can lead to various consequences. These include being charged a fee, violating the terms and conditions of the insurance or protection plan, hindering the recycling process, and potentially affecting your eligibility for future claims. It is important to fulfill your obligation and send back your old device to ensure a smooth and fair experience for everyone involved.