What does it mean service not activated on network?

Answered by Phillip Nicastro

“Service Not Activated on Network” typically refers to the inability to use a specific service on your mobile network, such as MMS (Multimedia Messaging Service). When you encounter this message, it means that your network provider has not enabled or activated the MMS service for your account.

There can be several reasons why the MMS service is not activated on your network. One common reason is that MMS messages often incur additional charges compared to regular SMS (Short Message Service) texts. Consequently, some network providers may require customers to pay extra or subscribe to a specific MMS package to use this service. If you haven’t subscribed to an MMS plan or your current mobile plan does not include MMS, you will likely encounter the “Message Not Sent Service Not Activated On Network” error.

To resolve this issue, you can contact your network provider’s customer support and inquire about activating the MMS service on your account. They will inform you about any additional charges or plan upgrades required to use MMS. In some cases, you might be able to activate the service through your provider’s website or mobile app.

It’s important to note that MMS services are not universally available in all countries and on all networks. Some countries or network providers may not support MMS at all, while others may offer it as an optional service. Therefore, if you frequently travel internationally and encounter this error, it could be due to the limitations of the network you are currently connected to.

In my personal experience, I have encountered situations where the MMS service was not activated on my network. I was unaware that my mobile plan did not include MMS, and whenever I attempted to send a picture or video message, I received the “Message Not Sent Service Not Activated On Network” error. After reaching out to my network provider’s customer support, they informed me about the additional charges for MMS and helped me activate the service on my account. Since then, I have been able to send and receive MMS messages without any issues.

To summarize, the “Message Not Sent Service Not Activated On Network” error means that the MMS service is not activated on your network. This can be due to additional charges or the absence of MMS in your current mobile plan. Contacting your network provider’s customer support will help you resolve this issue by enabling the MMS service on your account or providing you with the necessary information to subscribe to an MMS package.