If you find yourself in a situation where the customer doesn’t answer the door or respond to your calls or texts, there are a few steps you can take as a DoorDash driver:
1. Swipe arrived: Once you arrive at or near the customer’s location, swipe arrived in the Dasher app. This will notify the customer that you have arrived and are waiting for them.
2. Call and text the customer: If you are having trouble finding the customer, try calling and texting them to let them know you’ve arrived. Be polite and professional in your communication, and provide clear instructions on how to find you if necessary.
3. Wait for a reasonable amount of time: Give the customer some time to respond and come to the door. It’s important to be patient and understanding, as they might be busy or momentarily unavailable. Wait for at least a few minutes before taking any further action.
4. Contact support: If the customer still doesn’t respond or come to the door after a reasonable amount of time, you can contact DoorDash support for assistance. In the Dasher app, there is typically a “Customer unavailable” button that you can click to report the issue. This will notify DoorDash support about the situation and they will guide you on what to do next.
5. Follow support’s instructions: Once you’ve reported the issue, follow any instructions or guidance provided by DoorDash support. They may ask you to leave the order at the door, return it to the restaurant, or take any other necessary steps. It’s important to follow their instructions to ensure a smooth resolution to the situation.
6. Document the situation: If you encounter a customer who is consistently unresponsive or difficult to reach, it’s a good idea to document the situation. Take note of the date, time, and details of the incident, as well as any attempts you made to contact the customer. This documentation can be helpful if you need to provide feedback or report the customer to DoorDash.
Remember, every situation is unique, and it’s important to use your best judgment and follow the guidelines provided by DoorDash. Being patient, professional, and proactive in resolving issues will help ensure a positive experience for both you and the customer.