What do I do if I lost my phone with Google Authenticator?

Answered by Robert Flynn

If you’ve lost your phone with Google Authenticator, don’t worry, there are steps you can take to regain access to your accounts. Losing your phone can be stressful, but with the right precautions in place, you can quickly regain control. Here’s what you can do:

1. Use another phone signed in to your Google Account: If you have another phone that is already signed in to your Google Account, you can use it to verify your identity. Simply log in to your Google Account on the other phone and follow the necessary steps to verify your identity.

2. Use another phone number added to your Google Account: If you’ve added another phone number in the 2-Step Verification section of your Google Account, you can use it to verify your identity. When prompted for verification, select the option to receive a verification code via text message or phone call to the alternative phone number. Enter the code you receive to regain access to your accounts.

3. Use a backup code: If you previously saved a backup code for your Google Authenticator, you can use it to regain access. Backup codes are provided when you initially set up Google Authenticator, and they serve as an alternative method for authentication. If you have a backup code, go to the 2-Step Verification section of your Google Account and enter the code to regain access.

In situations like these, it’s important to have proactive measures in place to prevent losing access to your accounts. Here are some additional steps you can take to avoid future complications:

1. Enable multiple verification methods: In your Google Account settings, make sure to add multiple phone numbers and backup codes as alternative verification methods. This way, if you lose access to one phone or method, you have other options available.

2. Print or write down backup codes: When setting up Google Authenticator, you are usually provided with backup codes. It’s crucial to print or write down these codes and keep them in a secure place. Storing them digitally on your phone defeats the purpose of having a backup.

3. Consider using an authenticator app on multiple devices: Some authenticator apps, including Google Authenticator, allow you to sync your accounts across multiple devices. This way, even if you lose one device, you can still access your accounts from another device with the authenticator app installed.

4. Keep your devices secure: Take precautions to protect your devices from theft or loss. Use passcodes or biometric authentication to lock your phone, and consider enabling remote tracking and wiping features in case your phone gets lost or stolen.

Losing your phone with Google Authenticator can be a stressful experience, but with the right precautions in place, you can quickly regain access to your accounts. By using another phone signed in to your Google Account, another phone number added to your account, or a backup code, you can verify your identity and regain control. Additionally, taking proactive measures such as enabling multiple verification methods and keeping backup codes secure can help prevent future complications. Stay vigilant, and always have a backup option in place for added security.