Based on my personal experience with Cash App, I can provide you with a detailed answer to your question about how long it takes for Cash App to investigate a dispute.
Once you submit your dispute, Cash App and your bank are required to perform a reasonable investigation into the circumstances within 10 days. This means that they will review the details of your dispute, such as any supporting documents or evidence you have provided, and gather additional information if necessary.
During the investigation, Cash App and your bank will likely contact the other party involved in the transaction to gather their side of the story. They may also review transaction records, account activity, and any relevant terms and conditions. This process is aimed at getting a comprehensive understanding of the situation in order to make an informed decision.
After completing the investigation, Cash App and your bank are required to report back to you within three days. This means that they will provide you with an update on the outcome of the investigation and any actions taken as a result. It is important to note that the timeline for the investigation and response may vary depending on the complexity of the dispute and the availability of information.
In my personal experience, Cash App has been relatively prompt in conducting their investigations and providing updates. However, it is possible that the process may take longer in certain cases, especially if there are multiple parties involved or if there are delays in obtaining necessary information.
To ensure a smooth and efficient investigation process, it is important to provide Cash App and your bank with all relevant details and supporting documents as early as possible. This can help expedite the investigation and increase the chances of a favorable resolution.
Cash App and your bank are required to perform a reasonable investigation into your dispute within 10 days and provide you with an update within three days of completing the investigation. While the actual timeline may vary depending on the complexity of the dispute, Cash App has generally been prompt in conducting investigations and providing updates in my personal experience.