How do you cancel an app?

Answered by Robert Flynn

To cancel an app subscription, the process may vary depending on the platform you used to purchase it. If you bought your subscription through Google Play, here are the steps to cancel it on an Android phone or tablet:

1. Open the Google Play Store on your device. You can usually find it on your home screen or in the app drawer.
2. Ensure that you’re signed in to the correct Google Account. You may have multiple accounts associated with your device, so it’s essential to use the one linked to your app subscription.
3. Tap on the Menu icon, usually represented by three horizontal lines or a hamburger icon, located in the top-left corner of the Play Store.
4. From the menu that appears, select “Subscriptions.” This will display a list of all the subscriptions associated with your Google Account.
5. Locate and select the subscription you want to cancel from the list. This will open the subscription details page.
6. On the subscription details page, you should see an option to “Cancel subscription.” Tap on it.
7. Follow the on-screen instructions to confirm the cancellation of your subscription. The steps may vary slightly depending on the app or service you subscribed to. You might be asked to provide a reason for canceling or to confirm your cancellation again.
8. Once you’ve completed the cancellation process, you should receive a confirmation message indicating that your subscription has been canceled. Make sure to keep a record of this confirmation for your records.

It’s important to note that canceling a subscription will usually prevent any further charges, but it will not typically provide a refund for any unused portion of the subscription. If you have any issues or questions regarding refunds, it’s best to reach out to the app developer or the support team of the platform through which you made the purchase.

Remember, these instructions specifically apply to subscriptions purchased through Google Play on an Android device. If you made your app subscription purchase through a different platform or device, the steps may differ.