How do I set up my TruConnect tablet?

Answered by Jeremy Urbaniak

Setting up your TruConnect tablet is a straightforward process that can be completed in a few simple steps. Here is a detailed guide to help you through the activation process:

1. Insert the TruConnect SIM card: Start by locating the SIM card slot on your tablet. It is usually located on the side or back of the device. Use a SIM card ejector tool or a paperclip to gently push the SIM card tray and open it. Place the TruConnect SIM card into the tray, ensuring it is properly aligned with the contacts. Close the tray securely.

2. Power on your tablet: Press and hold the power button on your tablet until it boots up. This may take a few seconds, so be patient.

3. Dial 611: Once your tablet is powered on and ready, open the phone app or dialer and enter “611” on the keypad. This is TruConnect’s customer service number.

4. Check for the “Welcome to TruConnect” message: After dialing 611, you should receive a message that says “Welcome to TruConnect.” This indicates that your tablet has successfully connected to the TruConnect network and is now activated. If you don’t receive this message, don’t worry. Sometimes it can take a few minutes for the activation process to complete. If you still don’t get the message after a reasonable amount of time, consider calling TruConnect customer service for assistance.

5. Test your tablet’s connectivity: To ensure that your tablet is fully set up and ready to use, try accessing the internet or making a test call. Open a web browser and visit a website to check if you have a working internet connection. You can also make a call to a friend or family member to verify that the calling feature is functioning properly.

If you encounter any issues during the setup process or if your tablet doesn’t connect to the TruConnect network, don’t hesitate to reach out to TruConnect customer service for assistance. They will be able to guide you through any troubleshooting steps or provide further instructions to resolve any problems you may encounter.

Remember to keep your TruConnect account details, such as your phone number and PIN, handy as they may be required during the activation process or when contacting customer service.

Setting up your TruConnect tablet is a simple process that involves inserting the SIM card, powering on the device, dialing 611, and ensuring you receive the “Welcome to TruConnect” message. By following these steps, you should be able to activate your tablet successfully and start enjoying TruConnect’s services.