How do I reset my Whirlpool Duet washer?

Answered by Jason Smith

To reset your Whirlpool Duet washer, you can try unplugging it from the power source for 30 seconds. This will allow the control board to reset and may resolve any issues you are experiencing. After the 30 seconds have passed, plug the washer back in and see if the problem persists.

If you have fill hoses with a flood stop check valve, it is important to turn off the water supply before disconnecting the hoses. This will prevent any potential flooding or water damage. Once the water is turned off, you can disconnect the hoses from the washer and run a little water into a bucket. This will help clear any debris or blockages that may be affecting the water flow.

After reconnecting the hoses to your washer, it is recommended to perform a Duet Washer Quick Diagnostic Test. This test can help identify any error codes or issues with the washer’s components. To initiate the test, follow these steps:

1. Make sure the washer is in standby mode (plugged in with all indicators off).
2. Select any three buttons on the control panel (except for the Start/Pause button) and follow these steps within 8 seconds:
A. Press and hold the first button for 3 seconds.
B. Release the button.
C. Press and hold the second button for 3 seconds.
D. Release the button.
E. Press and hold the third button for 3 seconds.
F. Release the button.
3. The washer should enter diagnostic mode and start a series of tests. These tests may include checking for error codes, running motor and valve tests, and checking the operation of various components.
4. Pay attention to any error codes that may be displayed on the control panel. These codes can help pinpoint the specific issue with the washer.

If the above steps do not resolve your issue or if you encounter any error codes during the diagnostic test, it may be necessary to consult the washer’s manual or contact Whirlpool customer support for further assistance. They will be able to provide guidance specific to your model and help troubleshoot the problem.

Remember, always prioritize safety when working with electrical appliances and water. If you are unsure or uncomfortable with any step of the process, it is best to seek professional help to avoid any potential hazards.