How do I reset my Comcast modem and router?

Answered by Robert Flynn

To reset your Xfinity modem and router, you have two options: using the reset button on the device or accessing the router’s login page. I’ll explain both methods in detail so you can choose the one that suits you best.

1. Resetting with the reset button:
– Locate the reset button on your modem/router. It is usually a small hole labeled “Reset” or “Reboot.”
– Take a pointed object like a paperclip or a pin and press and hold the reset button for about 10 seconds.
– Release the button after the time has elapsed, and your modem/router will restart.
– Allow a few minutes for the device to fully reboot, and it will be reset to its factory settings.

2. Resetting through the router’s login page:
– Connect your computer or mobile device to the Xfinity modem/router using an Ethernet cable or via Wi-Fi.
– Open a web browser (such as Chrome, Firefox, or Safari) and enter the default IP address of your modem/router in the address bar. The most common default IP addresses for Xfinity devices are or If neither of these addresses work, you can find the correct IP address in the modem/router’s user manual or on the manufacturer’s website.
– Press Enter, and it should take you to the router’s login page. If prompted, enter the username and password. The default credentials can also be found in the user manual or on the manufacturer’s website.
– Once logged in, navigate to the “Administration,” “Settings,” or “Advanced” section of the router’s interface.
– Look for a “Reset” or “Restore Factory Settings” option. Click on it, and confirm your choice if prompted.
– The router will now reset itself to its default settings. Wait for a few minutes while it reboots, and the process will be complete.

It’s worth noting that resetting your modem/router will erase all personalized settings and configurations. After the reset, you’ll need to set up your network again, including Wi-Fi SSID and password, port forwarding, and any other custom settings you had previously configured.

In my personal experience, I have had to reset my modem/router a few times due to connectivity issues or when changing internet service providers. It’s usually a straightforward process, but it’s important to remember that resetting will remove all customizations, so make sure to note down any important settings before proceeding.

Whether you choose to reset your Xfinity modem/router using the reset button or through the router’s login page, the process is relatively simple. Just follow the steps I’ve outlined above, and you’ll be able to reset your device to its factory settings.