To report a problem with iTunes, you can follow these steps:
1. Sign in to reportaproblem.apple.com: Open your web browser and visit reportaproblem.apple.com. Sign in with your Apple ID and password. Make sure you use the same Apple ID that you used to make the purchase.
2. Choose “I’d like to” and select “Request a refund”: Once you are signed in, you will see a list of recent purchases. Tap or click on “I’d like to” at the top of the page and then choose “Request a refund” from the dropdown menu.
3. Choose the reason for refund: You will be asked to select the reason why you want a refund. There are various options such as “I didn’t authorize this purchase” or “Item doesn’t work as expected”. Choose the reason that best describes your situation.
4. Select the app, subscription, or item: After selecting the reason, you will see a list of your recent purchases. Choose the app, subscription, or item that you want to report a problem with. If you don’t see the item listed, you can use the search bar to find it.
5. Submit your request: Once you have selected the app or item, click on the “Submit” button to submit your refund request. Apple will review your request and get back to you with a decision.
It’s important to provide as much detail as possible when reporting a problem with iTunes. Explain the issue you are facing, any error messages you receive, and include any relevant screenshots or videos that can help illustrate the problem.
In some cases, Apple may require additional information or may contact you for further clarification. Be sure to check your email regularly for any updates regarding your refund request.
Remember that not all refund requests are guaranteed to be approved. Apple will assess each request on a case-by-case basis and determine if a refund is warranted.