To reactivate a suspended Boost account, you will need to follow a few steps. Keep in mind that these steps may vary slightly depending on your specific situation, but this should give you a general idea of what to do.
1. Contact Boost Customer Service: The first step is to reach out to Boost Customer Service either through their online chat or by calling their helpline at 833-50-BOOST (833-502-6678). Explain that you want to reactivate your suspended account and provide them with any necessary information they may need to verify your identity.
2. Pay any outstanding balance: If you have any unpaid bills or outstanding balances on your account, you will need to settle them before your account can be reactivated. Boost Customer Service will be able to provide you with the details of any outstanding payments and guide you on how to make the payment.
3. Reactivation fee: Boost charges a $10 reactivation fee for suspended accounts. This fee will need to be paid before your account can be reactivated. Boost Customer Service will provide you with the payment options available to you.
4. Check phone compatibility: If you still have the same phone as before, it should be compatible with Boost’s network. However, if you have changed phones, you may need to ensure that your new phone is compatible with Boost. Boost Customer Service will be able to assist you with this and guide you on any necessary steps you need to take.
5. Update your payment information: If your account was suspended due to a payment issue, you will need to update your payment information to ensure that future payments are processed successfully. Boost Customer Service can guide you through the process of updating your payment information.
6. Reactivate your account: Once you have completed all the necessary steps, Boost Customer Service will be able to reactivate your account. They will provide you with any further instructions or information you may need, such as setting up a new phone number if your previous number is no longer available.
It’s important to note that the above steps are a general guide and may vary depending on your specific situation. Boost Customer Service will be able to provide you with personalized assistance and guidance throughout the reactivation process.