To get rid of the black box issue while screen sharing on Zoom, you can try the following steps:
1. Open the Zoom client on your Windows 10 device.
2. Click on your profile picture or initials at the top right corner of the window, and then click on “Settings” in the drop-down menu. This will open the Zoom settings window.
3. In the settings window, navigate to the “Share Screen” tab located on the left-hand side.
4. Under the “Share Screen” tab, you will find an “Advanced” section. Click on it to expand the options.
5. Look for the option that says “Use hardware acceleration to optimize video sharing” and disable it by unchecking the box next to it.
6. Once you have disabled hardware acceleration, close the settings window.
7. Now, start a new screen sharing session in Zoom and check if the black box issue is resolved.
Disabling hardware acceleration can solve the black box issue for many Windows 10 users. This option optimizes video sharing using hardware capabilities, but sometimes it can cause compatibility issues with certain devices or drivers, resulting in the black box problem during screen sharing.
If disabling hardware acceleration doesn’t resolve the issue, there are a few additional troubleshooting steps you can try:
1. Update Zoom: Make sure you have the latest version of Zoom installed on your computer. Sometimes, outdated software versions can cause compatibility issues. You can check for updates by going to the Zoom settings window, clicking on the “Check for Updates” button, and following the prompts to update if available.
2. Update Graphics Drivers: Outdated or incompatible graphics drivers can also cause display issues. Visit the website of your graphics card manufacturer (e.g., NVIDIA, AMD, Intel) and download/install the latest drivers for your specific graphics card model.
3. Close Unnecessary Apps: If you have multiple applications running in the background, it can strain your system resources and cause display issues. Close any unnecessary apps or processes before starting a screen sharing session.
4. Adjust Screen Resolution: Sometimes, mismatched screen resolutions between your computer and the shared screen can cause display problems. You can try changing your screen resolution to match the shared screen resolution. Right-click on your desktop, select “Display settings,” and adjust the resolution accordingly.
If none of these steps resolve the black box issue, it could be a more specific problem related to your hardware or software configuration. In such cases, it may be helpful to reach out to Zoom support or consult with a technical expert who can provide personalized assistance based on your specific setup.
Remember, these troubleshooting steps may not be a one-size-fits-all solution, but they are common methods that have worked for many users.