To fix your Vivint Doorbell Camera, you can follow the steps below:
1. Go to Device settings on your panel: Start by accessing the device settings on your Vivint control panel. This can usually be done by navigating through the menu options or by pressing the gear icon on the screen.
2. Delete your camera: Locate the option to delete or remove your doorbell camera from the list of devices on your panel. Select this option and confirm the deletion to remove the camera from your system.
3. Reset your doorbell camera: To reset your Vivint Doorbell Camera, you’ll need to locate the reset button on the device. This button is typically located on the back or bottom of the camera. Use a small, pointed object such as a paperclip or pin to press and hold the reset button for about 15 seconds until you see the LED lights on the camera flash.
4. Wait until the doorbell resets: After resetting the camera, give it a few moments to fully reset and reboot. This process may take a minute or two, so be patient and allow the camera to complete the reset.
5. Return to your panel and re-add your camera: Once the camera has reset, return to the device settings on your control panel. Look for the option to add a new device or camera and select it.
6. Return to your camera to complete pairing: After initiating the pairing process on your control panel, return to your Vivint Doorbell Camera. The camera should now be in pairing mode, indicated by a flashing LED light or other visual cue. Follow the instructions on your control panel to complete the pairing process.
7. Wait while your panel and doorbell camera connect: Once the pairing process is initiated, allow some time for the control panel and doorbell camera to establish a connection. This may take a few minutes, so be patient and avoid interrupting the process.
By following these steps, you should be able to fix your Vivint Doorbell Camera and restore its functionality. If you encounter any difficulties or if the issue persists, it may be helpful to contact Vivint customer support for further assistance. They can provide additional troubleshooting steps or arrange for a technician to assist you.