How do I fix my Hisense black screen?

Answered by Jarrod Smith

To fix the black screen issue on your Hisense TV, you can try the following steps:

1. Unplug your TV: Start by disconnecting the power cord from the electrical outlet. This will ensure a complete power cycle and help reset any temporary software glitches.

2. Wait for 60 seconds: Give your TV enough time to discharge any remaining power and let the system reset. Waiting for a full minute ensures that all capacitors are fully discharged, which can help resolve any hardware or software conflicts causing the black screen.

3. Press and hold the power button: While the TV is still unplugged, locate the power button on the TV or the remote control. Press and hold the power button for about 30 seconds. This step helps drain any residual power from the TV and clears out any temporary settings or errors.

4. Plug your TV back in: After the 60 seconds are up, plug your Hisense TV back into the power outlet. Ensure that the power cord is securely connected and that the outlet is functioning correctly.

5. Power on the TV: Press the power button on the TV or the remote control to turn on your Hisense TV. Wait patiently for the TV to boot up and check if the black screen issue has been resolved.

If the above steps do not resolve the black screen problem, you can try the following additional troubleshooting options:

1. Check your input source: Ensure that your TV is set to the correct input source. Sometimes, the black screen can occur if the TV is not receiving a signal from the connected device. Use the input or source button on your remote control to cycle through the available input sources until you find the correct one.

2. Check your cables: Make sure all cables connecting your TV to external devices (such as cable/satellite box, game console, DVD player, etc.) are securely plugged in. Loose or faulty cables can cause a black screen or intermittent signal loss.

3. Perform a factory reset: If the black screen issue persists, you can try performing a factory reset on your Hisense TV. However, please note that a factory reset will erase all personalized settings and installed apps, so it’s important to back up any important data before proceeding. To perform a factory reset, refer to your TV’s user manual or navigate to the “Settings” or “System” menu on your TV and look for the reset option.

If none of the above steps resolve the black screen problem, it may indicate a more significant hardware issue with your Hisense TV. In such cases, it is recommended to contact Hisense customer support or seek professional assistance for further troubleshooting or repairs.