To fix the issue of a Eufy RoboVac appearing offline in the app, you can try the following steps:
1. Remove the device from the app: Open the Eufy app and go to the device settings. Look for an option to remove or delete the device from your account. Follow the on-screen instructions to complete the removal process.
2. Reset the machine’s WiFi: Locate the WiFi reset button on the RoboVac. This button is usually located on the underside of the device. Press and hold the button until you hear a voice prompt or a beep. This will reset the WiFi settings of the RoboVac.
3. Re-add the device: After the WiFi reset, go back to the Eufy app and add the device again. Follow the app’s instructions to connect the RoboVac to your WiFi network. Make sure you enter the correct WiFi credentials during the setup process.
4. Verify the connection: Once the setup is complete, check if the RoboVac is now showing as online in the app. Ensure that the app is connected to the same WiFi network as the RoboVac. You may also try restarting your mobile device and ensuring it has a stable internet connection.
If the issue persists, there are a few additional troubleshooting steps you can try:
– Move the RoboVac closer to your WiFi router to ensure a strong signal. Sometimes, the device may have trouble connecting if it is too far away from the router.
– Check if there are any firmware updates available for the RoboVac. Updating the firmware can sometimes resolve connectivity issues. You can usually find firmware updates in the app’s settings or on the manufacturer’s website.
– Restart your WiFi router. Sometimes, a simple restart of the router can fix connectivity problems with the RoboVac.
– Disable any VPN or proxy settings on your mobile device or WiFi network. These settings can sometimes interfere with the connection between the app and the RoboVac.
If none of these steps work, it may be helpful to reach out to Eufy customer support for further assistance. They may be able to provide specific troubleshooting steps or offer a solution to the offline issue.
Remember, every situation may be unique, so it’s essential to adapt these steps based on your specific circumstances.