To fix corrupted software on your PS4, there are several steps you can take. Follow these instructions carefully and in the order presented to ensure the best chance of success.
1. Delete the game and reinstall it:
– Go to the home screen of your PS4 and navigate to the game that is experiencing the corruption issue.
– Press the Options button on your controller and select “Delete” from the menu.
– Once the game is deleted, go to the PlayStation Store and redownload the game.
– Reinstall the game and check if the corruption issue is resolved.
2. Delete corrupted downloads:
– Sometimes, downloads can become corrupted during the downloading process, leading to issues with the game.
– Go to the home screen of your PS4 and navigate to the game that is experiencing the issue.
– Press the Options button on your controller and select “Information” from the menu.
– Scroll down to the “Downloads” section and delete any corrupted or incomplete downloads.
– Restart the download and check if the issue is resolved.
3. Clean the game disc:
– If you are experiencing corruption issues with a physical game disc, it may be due to dirt or scratches on the disc.
– Remove the game disc from your PS4 and gently wipe it with a soft cloth to remove any dirt or smudges.
– Inspect the disc for any visible scratches. If there are deep scratches, the disc may be irreparably damaged.
– Reinsert the cleaned disc into your PS4 and check if the issue is resolved.
4. Update the software:
– Outdated system software can sometimes cause corruption issues.
– Go to the Settings menu on your PS4 and select “System Software Update” to check for any available updates.
– If an update is available, download and install it.
– Once the update is complete, restart your PS4 and check if the issue is resolved.
5. Restore your PS4 software licenses:
– Sometimes, licensing issues can lead to corruption problems.
– Go to the Settings menu on your PS4 and select “Account Management.”
– Choose “Restore Licenses” and wait for the process to complete.
– Restart your PS4 and check if the issue is resolved.
6. Start the PS4 in safe mode and rebuild the database:
– Safe mode allows you to troubleshoot and fix various issues on your PS4.
– Turn off your PS4 completely.
– Press and hold the power button until you hear two beeps: one when you initially press it and another about seven seconds later.
– Connect your controller to the PS4 using a USB cable and select the “Rebuild Database” option.
– Wait for the process to complete (this may take some time) and check if the issue is resolved.
7. Initialize your PS4:
– If all else fails, you can try initializing your PS4, which will restore it to its factory settings.
– Before proceeding, make sure to back up any important data as this process will delete all data on your PS4.
– Go to the Settings menu on your PS4 and select “Initialization.”
– Choose “Initialize PS4” and follow the on-screen instructions.
– Once the process is complete, reinstall the game and check if the issue is resolved.
8. Hard reset your PS4:
– If none of the above steps work, you can try performing a hard reset on your PS4.
– Turn off your PS4 completely.
– Unplug the power cord from the back of the console.
– Wait for a few minutes, then plug the power cord back in.
– Turn on your PS4 and check if the issue is resolved.
Remember, these steps are not guaranteed to fix every instance of corrupted software on your PS4, but they are worth trying before considering more drastic measures such as contacting Sony support or replacing your console.