How do I find my Vivint installer code?

Answered by Randy McIntyre

Finding your Vivint installer code can be a bit tricky, as alarm companies often change these codes to prevent users from making unauthorized changes to their security systems. However, there are a few steps you can try to retrieve or reset your installer code:

1. Contact Vivint Customer Support: Start by reaching out to Vivint’s customer support team. They may be able to provide you with your installer code or guide you through the process of resetting it. Be prepared to provide them with your account information and answer security questions to verify your identity.

2. Check the Control Panel: Examine your Vivint control panel for any stickers or labels that may display the installer code. Some installers may leave this information behind, especially if they did not change the default code during installation. Look for any labels on the inside of the panel or on the back of the device.

3. Default Codes: In some cases, Vivint may use default installer codes that are widely known or used. While this is not recommended for security reasons, some installers may not have changed the default code. You can try entering commonly used default codes, such as “1111” or “4321”. However, keep in mind that these codes may have been changed by the installer.

4. Factory Reset: If all else fails, you may need to perform a factory reset on your Vivint control panel. This will remove all programming and settings, including the installer code. Please note that performing a factory reset will require reprogramming your entire system, so proceed with caution and consult Vivint customer support or a professional technician for guidance.

It is important to note that attempting to access or change the installer code without proper authorization may violate the terms of your service agreement with Vivint and could lead to penalties or termination of your service. Always consult with Vivint customer support or a professional technician for assistance.