How do I change my Verizon account owner?

Answered by Phillip Nicastro

To change the ownership of your Verizon account, there are specific steps you need to follow. The process may vary depending on the reason for the change, such as the death of the account holder or a transfer of ownership between two living individuals. I will provide detailed instructions for each scenario.

1. Changing Account Ownership Due to the Death of the Account Holder:
– Contact Verizon’s customer service by calling 1.800.VERIZON (1.800.837.4966). This is the dedicated phone number for account changes due to the death of the account holder.
– Inform the customer service representative about the situation and provide the account ID of the deceased account holder. This information will help them locate and verify the account.
– The representative will guide you through the necessary steps and documentation required to transfer the account ownership. They may request specific documents such as a death certificate, proof of relationship to the deceased, and legal documentation if applicable.
– Follow the instructions provided by the representative and provide all the necessary documentation promptly. This will ensure a smooth transition of ownership.
– Once the required documents are submitted and verified, the account ownership will be transferred to the designated individual.

2. Changing Account Ownership Between Living Individuals:
– Both the outgoing and incoming account holders must call Verizon’s customer service together. This is to ensure the consent and agreement of both parties involved.
– Contact Verizon’s customer service at 1.800.VERIZON (1.800.837.4966) and inform them about your intention to change the account ownership.
– Provide the account ID and any other necessary information requested by the customer service representative to verify the account.
– Both the outgoing and incoming account holders will need to provide their identification details, such as full name, address, and Social Security numbers, to complete the ownership transfer process.
– Follow the instructions provided by the representative and provide any additional documentation or information as requested.
– Once the necessary steps are completed and the transfer is approved, the ownership of the Verizon account will be transferred to the new account holder.

It’s important to note that the specific requirements and procedures may vary depending on your location and individual circumstances. Therefore, it’s recommended to contact Verizon’s customer service directly for personalized guidance and assistance throughout the account ownership transfer process.

Please remember that this information is based on general knowledge and experiences, and it is always a good idea to consult with Verizon customer service for the most accurate and up-to-date instructions.