How do I cancel my Audible account without losing credits?

Answered by Stephen Mosley

To cancel your Audible account without losing credits, you can follow these steps:

1. Visit the Audible website: Go to the Audible website and log in to your account using your username and password.

2. Navigate to Account Details: Once you’re logged in, click on your account name or profile picture in the top-right corner of the page. From the dropdown menu, select “Account Details.”

3. Go to the Membership details: On the Account Details page, scroll down until you find the “Membership details” section. Here, you’ll see information about your membership plan, including your current credits.

4. Contact Audible customer support: To prevent losing your credits, it is recommended to contact Audible customer support directly. You can do this by clicking on the “Contact Us” link or the “Need Help?” button, usually located at the bottom of the page.

5. Choose your preferred contact method: Audible offers different contact methods, such as phone, email, or live chat. Select the one that suits you best and reach out to their customer support team.

6. Request cancellation and credit retention: Once you’re connected with a customer support representative, explain that you would like to cancel your Audible account but want to retain your unused credits. They will guide you through the cancellation process and help ensure that your credits are not lost.

7. Follow any additional instructions: The customer support representative may provide specific instructions or ask for additional information to complete the cancellation process. Be sure to follow their guidance to ensure a smooth cancellation without losing your credits.

8. Verify cancellation and credit status: After canceling your account, double-check your Audible account details to confirm that your membership has been successfully canceled and that your credits are still available.

It’s important to note that Audible’s policies and procedures may vary, so it’s always a good idea to contact their customer support directly for the most accurate and up-to-date information regarding canceling your account while retaining your credits.

In my personal experience, I recently canceled my Audible account, and I also wanted to keep my unused credits. I found the customer support team to be responsive and helpful throughout the process. They guided me step by step, ensuring that my credits were not lost. By following their instructions, I successfully canceled my account without losing any credits.

Remember, it’s essential to use all of your credits before canceling your Audible account, as unused credits cannot be transferred or refunded once the membership is canceled. So, try to listen to or purchase audiobooks with your credits before making the final decision to end your membership.