Canceling a trial membership with IdentityIQ can be a bit of a hassle, but it’s not impossible. I recently went through the process myself, so I can share some tips on how to cancel your trial successfully.
1. Contact IdentityIQ: To cancel your trial, you’ll need to reach out to IdentityIQ directly. The best way to do this is by calling their customer service line at 877-875-4347. Be prepared to wait on hold for a while, as their customer service can be quite busy.
2. Speak to a representative: Once you get through to a customer service representative, explain that you want to cancel your trial membership. They may ask for some personal information to verify your identity, so have your account details handy.
3. Stay persistent: In my experience, IdentityIQ may try to persuade you to keep your membership by offering discounts or additional features. If you’re sure you want to cancel, politely decline these offers and insist on canceling your trial. Don’t let them discourage you from canceling.
4. Take note of confirmation details: After successfully canceling your trial, make sure to ask for confirmation of the cancellation. This could be a cancellation number or an email confirmation. It’s important to have this as proof in case any issues arise in the future.
5. Check your billing statements: Even after canceling, keep an eye on your credit card or bank statements to ensure that you’re not being charged for any future payments. If you notice any unauthorized charges, contact IdentityIQ immediately to resolve the issue.
6. Follow up if needed: If you encounter any difficulties during the cancellation process or if you continue to be billed after canceling, don’t hesitate to follow up with IdentityIQ. It’s essential to persist until the issue is resolved to your satisfaction.
In my experience, canceling a trial membership with IdentityIQ can be a bit frustrating due to the lengthy phone wait times and the company’s attempts to retain customers. However, with persistence and determination, you can successfully cancel your trial and avoid any future charges.