How can I cancel DirecTV without paying a fee?

Answered by Douglas Hiatt

Canceling DirecTV without paying a fee can be a bit of a challenge, but with the right approach and preparation, it is possible. Here are the steps you can follow to cancel your DirecTV subscription without incurring any fees:

1. Call Retention at 1-800-288-2020: To cancel your DirecTV subscription, you will need to call their retention department. This department is responsible for retaining customers and will have more authority to waive fees or offer incentives to keep you as a customer. Be prepared for a lengthy conversation as they may try to convince you to stay.

2. Prepare your excuse: Having a valid reason for canceling can help strengthen your case and potentially increase your chances of avoiding fees. If you are moving abroad, for example, let them know that you won’t be able to continue using their services due to the geographical constraints. It’s important to be honest but firm with your reason.

3. Stay firm but friendly: The retention department may try to persuade you to stay by offering discounts or other incentives. While it’s tempting, remember to stay firm in your decision to cancel. Be polite and friendly but assertive in your desire to cancel the subscription. Avoid getting into arguments or becoming defensive if they try to change your mind.

4. Avoid fees: DirecTV typically has early termination fees if you cancel your contract before it expires. However, if you have a valid reason like moving abroad, they may be more willing to waive these fees. Make sure to emphasize your reason and ask directly if they can waive any associated fees. It’s important to note that waivers are not guaranteed, but it’s worth trying.

5. Return your equipment: DirecTV requires you to return all their equipment, including receivers and remotes, within a specified time frame after canceling. Failure to return the equipment on time may result in additional charges. Follow their instructions on how to return the equipment and keep proof of shipment or return.

6. Call back and confirm: After your initial call, it’s a good idea to call back and confirm that your cancellation has been processed. This helps ensure that everything is properly canceled and that there are no lingering charges or issues. Take note of the representative’s name and any confirmation numbers they provide.

Canceling DirecTV without paying a fee requires preparation, staying firm in your decision, and being friendly throughout the process. Remember to have a valid reason, return all equipment, and confirm the cancellation to avoid any surprises later on.