Yahoo Small Business does have a live chat feature, and it is called LiveChat. I have personally used LiveChat on my Yahoo Small Business website, and it has been incredibly beneficial for my business.
One of the main benefits of using LiveChat is that it allows you to easily strike up a conversation with browsing visitors. When someone visits your website, you can proactively reach out to them and offer assistance. This not only helps to solve any problems or answer any questions they may have, but it also shows that you are attentive and responsive to their needs.
LiveChat also allows you to provide real-time support to your customers. If a customer has a question or needs help with a decision, you can quickly and efficiently assist them through the chat feature. This can greatly influence their buying decision and lead to increased sales.
Another benefit of LiveChat is that it allows you to gather valuable feedback from your customers. By engaging in conversations with your customers, you can learn more about their needs and preferences. This information can be used to improve your products or services and better cater to your target audience.
LiveChat also offers a range of useful features. For example, you can see who is currently browsing your website and initiate a chat with them. You can also track chat history and refer back to previous conversations if needed. This can be especially helpful when dealing with returning customers or addressing ongoing issues.
In addition to these benefits, LiveChat is easy to set up and use. The interface is user-friendly, and you can customize the chat widget to match your website’s branding. There are also options to integrate LiveChat with other tools and platforms, such as CRM systems or email marketing software.
LiveChat is a valuable tool for any Yahoo Small Business owner. It allows you to provide excellent customer support, increase sales, gather feedback, and improve your overall business operations. I highly recommend utilizing LiveChat to enhance your online presence and engage with your website visitors.